Terms of Service

1. Definitions

In these Terms of Service, the following terms have the meanings set out below:

• "Company", "we", "us", "our" means Infomaze Elite Pvt. Ltd., trading as Infomaze One
• "Client", "you", "your" means the business or individual that accesses our website or enters into a Service Agreement with us
• "Services" means the Operations-as-a-Service, AI Audit, document processing and related services described on our website and in any applicable Statement of Work or Service Agreement
• "Service Agreement" means any written agreement, Statement of Work or Order Form executed between the Company and the Client
• "Client Data" means any data, documents, records or information provided by the Client to the Company in connection with the Services
• "Platform" means the software systems, tools and infrastructure used by the Company to deliver the Services
• "Deliverables" means any reports, outputs, processed data or documentation produced by the Company as part of the Services

2. Acceptance of Terms

By using this website, requesting an AI Audit, or entering into a Service Agreement with us, you confirm that:

• You are authorised to accept these terms on behalf of your organisation
• Your organisation is a registered business entity or operates as a commercial enterprise
• You are at least 18 years of age
• You have read and understood these Terms of Service and agree to be bound by them

These Terms of Service, together with any applicable Service Agreement and our Privacy Policy, constitute the entire agreement between you and the Company in relation to our Services.

3. Our Services

3.1 Service description

Infomaze One provides Operations-as-a-Service — a managed service combining AI-powered automation with human oversight to handle business operational tasks including, but not limited to, accounts payable processing, document extraction, CRM data management, compliance documentation, IT helpdesk operations and workflow automation.

3.2 Free AI Audit

The free AI Operations Audit is a complimentary 60-minute consultation provided at the Company's discretion. The audit does not constitute a binding proposal or commitment by either party. Any recommendations made during the audit are indicative only and subject to further scoping and agreement.

3.3 Service commencement

Services commence on the date specified in the applicable Service Agreement or, where no date is specified, on the date the Company confirms acceptance of the engagement in writing. We aim to deliver initial setup within the timeframes stated in our Service Agreement but do not guarantee specific go-live dates unless expressly committed in writing.

3.4 Service modifications

We reserve the right to modify, update or improve our Services at any time. For material changes that affect your engagement, we will provide reasonable advance notice. You may request changes to your Services through your account manager; any agreed changes will be documented in a written amendment to the Service Agreement.

4. Client Obligations

To enable us to deliver the Services effectively, you agree to:

• Provide accurate, complete and timely information and access to systems as reasonably required
• Ensure you have the legal right to share all Client Data with us and that sharing such data complies with applicable data protection laws
• Appoint a primary contact who can respond to queries within a reasonable timeframe
• Review and approve any deliverables within the timeframes agreed in the Service Agreement
• Notify us promptly of any changes to your systems, processes or requirements that may affect the Services
• Pay all fees in accordance with the payment terms set out in the Service Agreement
• Use the Services and Deliverables only for lawful business purposes and in accordance with these Terms

5. Fees and Payment

5.1 Fees

Fees for the Services are set out in the applicable Service Agreement. Unless otherwise stated, all fees are quoted in the currency specified in the Service Agreement, exclusive of applicable taxes.

5.2 Invoicing and payment

Invoices are issued in accordance with the billing schedule in the Service Agreement. Payment is due within 30 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5.3 Disputed invoices

If you dispute any part of an invoice, you must notify us in writing within 14 days of receipt, specifying the amount in dispute and the reasons. Undisputed amounts remain payable on the original due date. The parties will work in good faith to resolve disputes within 30 days.

5.4 Price changes

We may review and adjust our fees annually. We will provide at least 60 days' written notice of any fee increase. You may terminate the relevant Service Agreement within 30 days of receiving such notice if you do not accept the increase, in which case no termination fee will apply.

6. Intellectual Property

6.1 Our IP

The Company retains all intellectual property rights in the Platform, our AI models, methodologies, tools, templates and any pre-existing materials. Nothing in these Terms transfers ownership of our IP to you.

6.2 Client Data

You retain all intellectual property rights in the Client Data. You grant us a limited, non-exclusive licence to use Client Data solely to deliver the Services during the term of the engagement.

6.3 Deliverables

Subject to full payment of all applicable fees, we assign to you all intellectual property rights in Deliverables specifically created for you as part of the Services, excluding any of our pre-existing or general-purpose tools embedded within those Deliverables, which remain our property under a perpetual licence.

6.4 Feedback

If you provide feedback, suggestions or ideas about our Services, you grant us a royalty-free, perpetual licence to use that feedback in any way without obligation to you.

7. Confidentiality

7.1 Mutual confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services ("Confidential Information") and to use it only for the purposes of performing or receiving the Services.

7.2 NDA

Prior to the commencement of any engagement involving the sharing of Client Data, the Company will provide a Non-Disclosure Agreement for signature. No Client Data will be reviewed, processed or discussed until the NDA is signed by an authorised representative of the Company.

7.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this agreement; (b) was already known to the receiving party before disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or regulatory authority, provided reasonable prior notice is given where legally permitted.

7.4 Duration

Confidentiality obligations survive termination of the Service Agreement for a period of 5 years.

8. Data Processing and Privacy

The Company acts as a data processor in relation to any personal data contained in Client Data. Processing of such data is governed by our Data Processing Agreement (DPA), which forms part of every Service Agreement. The DPA sets out the subject matter, nature, purpose and duration of processing, as well as the types of personal data and categories of data subjects involved.

Our processing of personal data collected through this website (including enquiry and contact data) is governed by our Privacy Policy.

The Company is ISO/IEC 27001 certified and implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk involved in processing Client Data.

9. Warranties and Representations

9.1 Our warranties

The Company warrants that: (a) we have the right to provide the Services; (b) we will perform the Services with reasonable skill and care; (c) the Services will materially conform to the specifications set out in the Service Agreement; and (d) we will comply with all applicable laws in the performance of the Services.

9.2 Your warranties

You warrant that: (a) you have the authority to enter into the Service Agreement; (b) you have the right to provide Client Data to us and that doing so does not infringe any third party's rights; (c) Client Data does not contain any unlawful content; and (d) your use of the Deliverables will comply with applicable laws.

9.3 Disclaimer

Except as expressly set out in these Terms, the Services are provided "as is" and we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be error-free or uninterrupted, or that all errors will be corrected.

10. Limitation of Liability

10.1 Aggregate cap

Subject to clause 10.3, our total aggregate liability to you arising under or in connection with the Service Agreement — whether in contract, tort (including negligence), breach of statutory duty or otherwise — shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

10.2 Exclusion of consequential losses

Subject to clause 10.3, neither party shall be liable to the other for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, business or anticipated savings, even if advised of the possibility of such losses.

10.3 Exceptions

Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law; or (d) wilful misconduct or gross negligence.

11. Indemnification

You agree to indemnify, defend and hold harmless the Company and its officers, directors, employees and contractors from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of the Services in violation of applicable law; (c) any claim that Client Data infringes a third party's intellectual property or data protection rights; or (d) your negligence or wilful misconduct.

12. Term and Termination

12.1 Term

These Terms remain in effect for as long as you use our website or have an active Service Agreement with us.

12.2 Termination for convenience

Either party may terminate a Service Agreement for convenience by providing written notice in accordance with the notice period specified in the Service Agreement (typically 30 days). Fees for Services performed up to the termination date remain payable.

12.3 Termination for cause

Either party may terminate a Service Agreement immediately on written notice if the other party: (a) materially breaches the Agreement and fails to remedy the breach within 14 days of written notice; (b) becomes insolvent, enters administration or ceases to trade; or (c) engages in fraudulent conduct.

12.4 Effect of termination

On termination: (a) all outstanding fees become immediately due and payable; (b) we will return or securely delete Client Data within 30 days (subject to any legal retention obligations); (c) each party will return or destroy the other's Confidential Information; and (d) clauses that by their nature survive termination (including confidentiality, IP, liability and governing law) will continue in force.

13. Governing Law and Disputes

These Terms and any Service Agreement are governed by the laws of India, without regard to its conflict of laws provisions. The parties submit to the exclusive jurisdiction of the courts of Mysore, Karnataka, India for the resolution of any dispute arising out of or in connection with these Terms.

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiations between senior representatives for a period of 30 days from the date of written notice of the dispute.

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from any court of competent jurisdiction.

14. General Provisions

• Entire agreement: These Terms, together with any Service Agreement and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior discussions and agreements relating to the Services.
• Amendments: We reserve the right to update these Terms from time to time. Material changes will be notified with at least 30 days' notice. Continued use of the Services after the effective date constitutes acceptance.
• Waiver: Failure to enforce any provision does not constitute a waiver of that right. Any waiver must be in writing to be effective.
• Severability: If any provision is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
• Force majeure: Neither party is liable for delays or failures in performance caused by events beyond their reasonable control, including natural disasters, government actions, power failures, internet disruptions or pandemics.
• Assignment: You may not assign your rights or obligations under a Service Agreement without our prior written consent. We may assign our rights to a successor entity in connection with a merger or acquisition.
• Notices: Formal notices must be in writing and delivered by email with read receipt or by recorded postal delivery to the addresses set out in the Service Agreement.
• Third parties: These Terms do not create any rights enforceable by third parties.

15. Contact

For questions about these Terms of Service, please contact us:

Last updated: May 2025. These Terms apply to all users of https://www.infomazeone.com/ and all clients of Infomaze One.