IT helpdesk, customer comms
and automation — always on.

The operations that sit between your systems and your customers — ticketing, communications, workflow automation — all managed by our team and powered by AI that learns your business.

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0%
Tier-1 tickets resolved without escalation
0hr
Average ticket resolution time
0/7
Monitoring and coverage
What's included

The three services inside Support & Automation.

Click any service card to see the full detail — what's included, how we deliver it and the systems we connect to.

IT Helpdesk

First-line support, ticket triage and resolution, escalation management and SLA monitoring.
Ticket triage SLA mgmt

Customer Communications

Inbound query handling, follow-up sequences, status updates and customer-facing comms ops.
AI responses Follow-ups

Workflow Automation

Custom RPA and rule-based automation that eliminates manual steps across any SaaS stack.
RPA Zapier / Make
Automation stack
AI-first ticket triageIncoming requests classified, prioritised and routed before a human sees them.
Custom RPA workflowsRepetitive multi-step processes automated with robotic process automation — no dev needed.
AI communication agentsLLM-powered agents handle routine queries, generate responses and escalate when needed.
24/7 monitoringAll automated workflows monitored round the clock. Failures flagged and resolved before you notice.
Integrates with any stackZapier, Make, native APIs — we connect your tools and automate the gaps between them.
How we deliver

From signed to live in under 4 weeks.

Every engagement follows the same four-stage process — so you know exactly what's happening and when.

01

AI Operations Audit

60-minute session to map your workflows, identify automation opportunities and estimate ROI. Free, no obligation.

02

Solution design

We design the workflow, select the AI models, map integrations and agree on SLAs — before any automation is written.

03

Build & test

Automation built, human validation layer configured, edge cases tested against real documents from your business.

04

Go live & optimise

Operations handed to our team. Weekly reporting from day one. Models improve continuously as volume grows.

Integrations

Connects with the tools you already use.

No rip-and-replace. We plug into your existing stack and make it work seamlessly.

Zendesk / Intercom

Support ticketing

Zapier

Automation

Make

Automation

Salesforce

CRM comms

Your stack

We'll connect it
Related services
Pillar 1

AI Business Operations

Data ops, admin ops and CRM/ERP operations
Pillar 2

Finance & Compliance

AP, AR, compliance and HR operations
Industry

IT & Software

Tech team ops — support, billing and admin

Ready to resolve 92% of tickets without your engineers?

Book a free Support Ops Audit — we'll map your support load and show you what to automate first.
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