Telecom Back-Office Experts
Tech-Enabled. Process-Optimized. Telecom-Smart.
Empowering Telecom Providers with Next-Level Outsourcing Support
At Infomaze One, we specialize in delivering advanced back-office operations and support solutions tailored for the telecom industry. Using cutting-edge technology and automation, our services streamline critical processes such as order management, billing reconciliation, network data validation, fault management and customer service support.
Smart Back-Office Solutions for Telecom
- Service Management
- Fault Resolution
- Data Processing
- Billing & Payment
- Compliance Monitoring
- Data Security
Seamless Remote Back-Office Operations for Telecom
Telecom operators face constant pressure to reduce churn, maintain uptime, and scale services rapidly. Our remote back-office support empowers ISPs, MVNOs, and telcos to offload complex operational workflows without compromising compliance or customer satisfaction. We automate provisioning, ticketing, and CRM synchronization—so your team can focus on innovation, not administration.
Powering telecom and ISPs with smart operations
- Automated service order validation and provisioning across OSS/BSS platforms
- Real-time CRM synchronization for customer records, issue tickets, and follow-ups
- Role-based access and secure data handling for remote and hybrid teams
We enable telecom firms to optimize workflows, accelerate service delivery, and scale operations efficiently without increasing overhead.
Service Order & Fault Management Engine
In the telecom world, service reliability and responsiveness are critical. Our Order & Fault Management Engine offers structured workflows for service provisioning, incident handling, and escalation resolution—ensuring SLAs are met and downtime is minimized. Every ticket, alert, and service request is tracked with audit-ready precision.
Simplified service and incident management
- Configurable forms and workflows for order entry, change requests, and cancellations
- Automated alerts and calendar integration for service windows, maintenance, and escalations
- End-to-end tracking of fault tickets, resolution status, and SLA adherence/li>
Our technology ensures precision in order fulfillment and fault resolution, reducing downtime and customer churn.
Customer Data & CRM Automation
Modern telecom operations require real-time customer insights to drive satisfaction and retention. Our CRM automation engine helps manage onboarding, updates, renewals, and service requests across multiple touchpoints. Integrated with your CRM stack, we enable more personalized, proactive, and data-driven engagement.
Boost engagement with intelligent data handling
- Custom pipelines for customer onboarding, data updates, and segmentation
- Integration with platforms like Salesforce, Zendesk, and telecom-specific CRMs
- Automated triggers for proactive communication, renewals, and support tickets
We help your support teams stay proactive and data-driven, improving satisfaction and retention rates.
Compliance & SLA Monitoring Hub
Telecom is one of the most regulated industries—with strict mandates on customer data, service uptime, and disclosures. Our Compliance & SLA Monitoring Hub enables automated tracking of regulatory documentation, breach alerts, and access permissions. We simplify the complexity of compliance, giving you peace of mind and audit-readiness.
Stay audit-ready and contract-compliant
- Pre-built templates for telecom regulatory documentation and reporting
- Role-based access controls for sensitive customer and network data
- Automated flagging of SLA breaches, compliance gaps, and audit requirements
Our systems simplify compliance management while protecting sensitive information and ensuring regulatory standards.
Virtual Assistance & Remote Operations Support
High-volume service providers need 24/7 backend support. Our Remote Ops Desk delivers virtual coordination for service dispatch, billing queries, and agent support—without inflating headcount. With smart automation and AI bots, your teams get reliable assistance in real-time across all customer touchpoints.
Boost efficiency with smart virtual support
- 24/7 remote scheduling, dispatch coordination, and appointment management
- Backend administration for billing queries, ticket escalations, and data validation
- AI-powered chatbots and voice assistants for instant issue triage and agent support
We enhance your team’s productivity and ensure seamless customer interactions without increasing headcount.
Operational Analytics & Network Intelligence
Make smarter decisions with real-time telecom data at your fingertips. Our Network Intelligence Suite converts service and support metrics into strategic insights. From identifying outages to forecasting demand spikes, we empower telecom leaders to stay ahead of service disruptions and improve operational agility.
Use data insights for strategic decisions:
- Custom dashboards tracking ticket volumes, resolution times, and agent productivity
- Predictive models identifying network vulnerabilities and service demand trends
- Real-time alerts for SLA violations, service degradations, and operational bottlenecks
We empower telecom executives with actionable intelligence to optimize network performance and customer experience.
Why Choose Infomaze for Telecom Back-Office Support?
Industry-Specific Expertise
We understand telecom’s unique operational complexities and tailor solutions to streamline order management, billing, and network support efficiently.
Technology-Driven Automation
Our smart workflows and AI-powered tools reduce manual errors, accelerate processing times, and boost overall back-office productivity.
Seamless System Integrations
Infomaze integrates smoothly with OSS, BSS, CRM and network management systems, ensuring end-to-end process synchronization without disruption.
Scalable & Flexible Solutions
Whether you’re a regional operator or a large-scale provider, our modular support adapts to your growth and evolving business needs.
Robust Compliance & Security
We prioritize data security and regulatory adherence with audit-ready documentation, role-based access, and proactive compliance monitoring.
Flexible Partnership Models
At Infomaze, we offer versatile engagement options to seamlessly integrate with your operations which ensure maximum efficiency and value delivery.
Request an Engagement Plan
Dedicated Team Model
A committed team working exclusively on your telecom back-office processes for full control and customization.
Project-Based Model
Short-term engagements focused on specific telecom back-office projects with defined goals and timelines.
Hybrid Model
Combines dedicated resources and project-based support to provide flexibility and scalability
Staff Augmentation
Supplement your existing team with skilled telecom back-office professionals on demand.
Advanced Development Tools
At Infomaze One, we use a suite of advanced development tools to build efficient back-office systems tailored for telecom operations.
Experience Seamless Telecom Back-Office Support Today
Start your free trial now and discover how Infomaze One can streamline your operations, boost accuracy and drive growth—risk-free.
Frequently Asked Questions
What telecom back-office services does Infomaze One provide?
How does Infomaze One ensure data security and compliance?
Can Infomaze One integrate with existing telecom OSS/BSS and CRM systems?
What engagement models does Infomaze One offer for telecom clients?
How does Infomaze One leverage technology to improve telecom back-office efficiency?
Proven Excellence in Telecom Back-Office Solutions
Infomaze One empowers telecom operators with innovative, technology-driven back-office services designed for agility and precision. Our adaptable solutions and deep industry expertise help clients optimize operations growth.
- Streamlined complex telecom workflows through intelligent automation and real-time monitoring.
- Delivered scalable support solutions capable of handling high transaction volumes with zero downtime.
- Engineered secure data exchange frameworks to protect sensitive customer and network information.
- Developed custom analytics tools that provide actionable insights into operational efficiency.
- Enabled seamless collaboration between cross-functional teams through unified platform integrations.
- Committed to continuous improvement with rapid deployment of updates and enhancements.