Business Process Automation & Tech Support
Optimized. Adaptive. Automated.
Streamline Processes with Intelligent Automation and Proactive Tech Support
At Infomaze One, we revolutionize your back-office operations by merging intelligent automation with expert technical support. Our solutions minimize human error, accelerate workflows and adapt dynamically to your evolving business needs. Using advanced AI algorithms, robotic process automation and real-time system diagnostics, we deliver seamless support that keeps your processes agile and your technology robust.
Automate Smarter with Core Offerings
- Automate Tasks
- Monitor Systems
- Connect Tools
- Test Automation
- Get Support
Smart Workflow Automation
Eliminate repetitive tasks and accelerate business functions with our intelligent workflow automation solutions. We design custom automation pipelines tailored to your unique business rules, helping teams reduce manual workload and gain operational agility. From approval chains to background processes, we empower your business with scalable, logic-driven automation that delivers consistent results across departments.
Accelerate tasks with smart automation
- Custom-built workflows tailored to your business logic
- RPA bots for task scheduling, data scraping, and rule-based actions
- Integrated alert systems for approvals and exceptions
We design and deploy automation pipelines that boost efficiency and reduce manual intervention across functions.
IT Monitoring & Infrastructure Support
Downtime is costly—our IT monitoring and infrastructure support ensures your systems remain stable, responsive and secure around the clock. By combining AI-powered diagnostics with proactive 24/7 monitoring, we help detect, resolve, and prevent technical issues before they impact your operations. From servers and applications to cloud infrastructure, our team is your first line of defense for uninterrupted business continuity.
24/7 proactive system monitoring and response
- Real-time monitoring of servers, apps, and cloud environments
- Auto-ticketing and escalation through ITSM tools
- Predictive maintenance powered by AI anomaly detection
Our support team ensures zero downtime and quick issue resolution through smart techops.
System Integration & API Management
Your systems are only as efficient as your integrations. Our backoffice integration experts create robust data pipelines and smart API layers that allow your tools—from CRMs and ERPs to cloud apps to communicate in real time. Whether you are connecting modern SaaS platforms or legacy systems, we ensure smooth, secure, and scalable interoperability.
Bridge tools and tech for seamless data flow
- Custom API development and third-party integrations
- Middleware platforms like MuleSoft, Zapier, or Workato
- Unified dashboards to monitor and manage data streams
We build connected ecosystems that speak fluently across CRMs, ERPs and cloud platforms.
Automation QA & Validation
Our automation QA and validation services ensure your robotic processes and backend systems run clean, fast, and error-free. Using CI/CD-ready frameworks, automated scripts, and comprehensive testing protocols, we safeguard your workflows from performance drops, bugs and business interruptions before deployment.
Keep bots error-free with smart testing
- Automated test scripts for RPA and backend processes
- Regression, performance, and functional testing tools
- CI/CD-ready validation frameworks for seamless deployments
Our QA automation ensures every task executed by software agents meets quality benchmarks.
User & Technical Support Desk
Support should never be an afterthought. Our multi-channel tech support desk is designed to scale with your business and offer fast, human-centric help via chat, email and voice, backed by smart automation. Whether it's troubleshooting, user onboarding, or product documentation, we deliver consistent support that keeps your teams productive and your operations running smoothly.
Scalable, multi-channel support you can trust
- Tiered tech support via email, chat, and voice
- Automated ticket resolution using NLP and AI chatbots
- Knowledge base creation and training content delivery
We offer personalized tech help that keeps your teams focused and your systems running strong.
Why Choose Infomaze for Automation & Tech Support
Proven Technical Expertise
With 20+ years in custom development, we build scalable automation systems that integrate seamlessly with your existing infrastructure.
Tailored Workflow Automation
We design intelligent workflows customized to your operations, reducing human error, cutting turnaround times and boosting consistency.
End-to-End Integration Support
From API connectors to cloud platforms, we ensure your automation stack works flawlessly across departments, tools and third-party systems.
Proactive Monitoring & Maintenance
Our support doesn’t stop at deployment. We offer real-time monitoring, error tracking, and performance optimization to keep your operations smooth.
Data Security & Compliance First
Infomaze adheres to the highest global security standards, ensuring your automation processes are secure, compliant, and audit-ready.
Tech Solutions Across Key Industries
Healthcare
Automate patient onboarding, claims processing, and system alerts for better care delivery.
Finance
Optimize KYC/AML checks, reconciliation workflows, and backend banking operations.
Ecommerce
Sync inventory, manage order lifecycles, and automate customer support.
Manufacturing
Enable production monitoring, equipment maintenance alerts, and real-time reporting.
Logistics
Track shipments, auto-generate compliance docs, and manage route optimization.
Education
Support LMS platforms, automate enrollment, and assist with IT support.
LegalTech
Automate case workflows, document management, and technical compliance tasks.
IT Services
Offer infrastructure monitoring, integration management, and scalable IT helpdesks.
Flexible Models to Fit Your Project Scope and Speed
At Infomaze, we offer adaptable engagement models designed to fit your project size, timeline, and operational preferences which overall ensures seamless integration and maximum efficiency.
Request an Engagement Plan
Dedicated Team
Get a fully managed, cross-functional automation & tech support team aligned with your workflow and KPIs.
Time & Material
Ideal for evolving automation projects you pay only for hours and resources used with full transparency.
Fixed Price Projects
Perfect for well-defined automation scopes. We deliver quality outcomes within your budget and timeline.
Support as a Service
Ongoing system monitoring, support ticket handling, and issue resolution with defined SLAs and uptime targets.
Best-in-Class Tech Stack for Seamless Automation
From RPA bots to integration platforms, we at Infomaze One use the right tools to ensure your automation journey is agile, secure and future-ready.
Start with a Complimentary Pilot Engagement
Evaluate our process automation and technical support capabilities through a complimentary, limited-scope pilot project.
Frequently Asked Questions
What makes Infomaze One a reliable partner for automation and tech support?
Can Infomaze One customize automation workflows based on our existing tech stack?
How do you ensure data security and compliance in automation processes?
What industries benefit most from your automation & tech support services?
How quickly can we get started with a pilot or engagement?
Drive Operational Excellence Through Intelligent Automation
Infomaze One delivers transformative process automation and technical support that helps you eliminate redundancies, enhance system efficiency and maintain business continuity at scale.
Through advanced integrations, proactive monitoring and tailored automation scripts, we help reduce manual dependencies while improving performance and reliability.
- Intelligent workflow automation and trigger-based execution
- Seamless integration with your current tech environment
- Proactive diagnostics and ongoing technical support
Take the first step toward streamlined operations—our experts are ready to assist.