Infomaze One, the back-office and data solutions team at Infomaze, partnered with a mid-sized US-based insurance company to solve a pressing challenge: rising operational costs and inefficiencies driven by manual workflows and data fragmentation.
By deploying a tailored mix of digital transformation, data structuring, and offshore operational support, Infomaze One streamlined the client’s core processes and eliminated redundant workflows. The result? A remarkable 50% reduction in overhead costs and a fully digitized back-office operation—all within just six months.
A mid-sized US-based insurance company was grappling with rising operational costs, manual data entry, and disorganized document workflows. Their internal back-office teams were overwhelmed by unstructured paperwork, fragmented data, and inefficient legacy systems. The result was delayed claim processing, high labor expenses and poor data accuracy—putting both customer satisfaction and long-term growth at risk. With no room for downtime or compliance disruption, they needed a reliable partner to streamline operations and enable digital transformation without sacrificing service quality.
Like many other organizations in the insurance sector, this company found itself navigating a complex web of operational inefficiencies that were impacting both performance and profitability. These challenges were not just slowing them down but they were putting long-term growth and customer satisfaction at risk.
Here is what they were up against:
The company struggled with large volumes of unstructured data scanned forms, handwritten applications and physical claims which make data retrieval time-consuming and inefficient.
Critical information like policy numbers and claim details had to be entered manually, leading to slow processing and frequent human errors that affected data accuracy.
Data came in inconsistent formats that did not align with CRM and ERP systems, causing duplication, record inconsistencies and operational silos.
Heavy spending on internal operations staff especially during peak seasons which resulted in higher costs without any real improvement in speed or service quality.
They understood that upgrading their operations was critical to surviving the digital-first insurance environment.
But they could not afford any downtime or compliance issues during the transition. What they needed was a trusted partner—someone who could deliver a seamless digital transformation while preserving the integrity and human-centered nature of their services.
Infomaze One entered the picture with a comprehensive, fully customized and end-to-end digital solution that was designed specifically to address the unique operational challenges faced by the insurance company. Every step was crafted with precision, ensuring minimal disruption and maximum impact.
To address the overwhelming volume of unstructured paperwork, Infomaze One implemented intelligent OCR (Optical Character Recognition) solutions. The initiative included:
This led to a 70% reduction in manual data entry time, significantly accelerating processing while maintaining data quality.
Once documents were digitized, Infomaze One deployed a trained offshore back-office team to ensure seamless data entry. The process was built to scale and included:
This ensured consistently formatted, reliable data entry while maintaining full compliance with industry regulations.
Infomaze One solved the client’s problem of fragmented, incompatible data through a robust integration strategy. The approach involved:
This enabled agents to access up-to-date customer and policy data instantly, ensuring faster decision-making and improved compliance readiness.
To enhance customer responsiveness and ease the burden on internal teams, Infomaze One introduced round-the-clock support operations. The services covered:
This allowed in-house teams to focus on core operations like underwriting, while ensuring higher customer satisfaction and retention rates.
Reduction in Operational Costs
Improvement in Data Accuracy and Reliability
Faster Turnaround Time for Claims and Customer Support
For insurance companies looking to thrive in a digital-first world, operational efficiency is critical. Infomaze One’s tailored insurance agency back office outsourcing and data services helped one such company turn chaos into control and they are ready to do the same for you.
Let us handle the back-office so you can focus on what truly matters – your customers. To learn how we can help your business save costs and scale smarter, visit www.infomazeone.com or get in touch with our experts.