Email & Chat Support Outsourcing Services

Our Core Offerings

Manage Conversations
Automate Replies
Deploy Chatbot
Track
Tickets
Secure
Data

Smart Omni Channel Communication Management

Our Smart Omni Channel Communication Management system helps businesses centralize and streamline responses across platforms like email, chat, and social DMs. Powered by intelligent routing and real-time message visibility, it ensures your teams respond faster, stay organized and deliver a consistent customer experience—no matter the channel.

Consistent real-time responses across platforms

AI-powered triage and response classification across email and chat
Unified inbox for multi-channel engagement (email, web chat, social DMs)
Rule-based message routing to internal teams or escalation workflows

We optimize your communication flow with intelligent systems that never miss a message.

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Smart Omni Channel Communication Management

NLP-Based Email Automation Engine

Our NLP-Based Email Automation Engine leverages advanced Natural Language Processing to understand the intent behind every email and generate context-aware responses using dynamic templates. Designed to handle repetitive queries quickly while routing complex issues to humans, this engine keeps your email support fast, accurate, and human-like—at all times.

Auto-reply with AI-smart templates

Natural Language Processing (NLP) for intent recognition and categorization
Pre-approved, dynamic templates for common queries and FAQs
Integrated handoff to human agents for complex cases

Our automation engine ensures fast, relevant replies that still feel human.

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Real-Time Chatbot & Human Handoff System

Deliver the perfect blend of speed and personalization with our Real-Time Chatbot & Human Handoff System. Custom-trained chatbots handle initial queries instantly and escalate seamlessly to human agents based on intent, tone or complexity. Backed by CRM integration and sentiment analysis, this system ensures that conversations remain intelligent, context-rich and fully trackable—supporting a smooth and reliable customer experience.

Switch smoothly between AI and live support

Custom-trained chatbots with CRM-integrated intelligence
Smart triggers for escalation based on sentiment and query depth
Full session transcripts stored for audit and performance analytics

We keep conversations smooth, monitored, and continuously optimized.

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Real-Time Chatbot & Human Handoff System

SLA-Based Ticketing & Escalation Framework

Our SLA-Based Ticketing & Escalation Framework helps you meet both. We turn every email or chat into a trackable ticket with response timers, tagging rules and escalations configured to meet your service-level agreements. Integrated with leading platforms like Zendesk and Freshdesk, our system brings structure and accountability to your entire support process.

Never miss a deadline or customer expectation

Automated ticket creation from incoming messages (email/chat)
SLA-based timers, tagging, and escalation rules
Integration with platforms like Freshdesk, Zendesk, and Zoho Desk

Our framework turns every message into a measurable support milestone.

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SLA-Based Ticketing & Escalation Framework

Data Security & Response Audit Layer

Our Data Security & Response Audit Layer protects every customer interaction with advanced encryption, role-based access, and searchable audit trails. We ensure full compliance with your internal policies and external regulations—so every message is secured, stored properly and easy to audit when needed.

Secure every conversation with built-in governance

End-to-end encryption and secure archiving of interactions
Role-based access to sensitive conversations
Searchable audit trails and response analytics

We prioritize trust and transparency in every customer interaction.

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Why Choose Infomaze One for Email & Chat Handling?

AI-Powered Query Routing

Our intelligent algorithms prioritize and route emails or chats to the right support agents or departments—reducing wait time and improving first-response resolution.

Omnichannel Communication Stack

We integrate and manage conversations across platforms—Gmail, Outlook, Zendesk, Intercom, Freshdesk, and more—for centralized visibility and faster handling.

Human-AI Hybrid Support Model

Combine the speed of automation with the empathy of trained agents. We use chatbots for FAQs and human escalation for nuanced, sensitive conversations.

Multilingual Global Coverage

Our back-office agents are equipped with multilingual capabilities to support global clients and deliver culturally relevant responses at scale.

Custom Reporting & Analytics

Get detailed insights on SLAs, response times, customer sentiment, and resolution efficiency with customizable dashboards built into your communication stack.

Industries We Serve