Contact Us

REMOTE IT SUPPORT SERVICES

Give your business the growth it needs with best in class remote IT support services

How often does your staff need help with fundamental computer problems like help with passwords and how to access shared network folders? Wouldn’t it be great if you could get instant help with remote IT support services to resolve system-related issues in quick time?

We provide various remote IT support services including network administration, software maintenance, virus & malware removal, cloud services, operating system support, backup and disaster recovery, antivirus support or installation, networking issues, security issues, system optimization, file management, troubleshooting errors, syncing devices with the computer, etc., InfomazeOne does it all.

At InfomazeOne, we can help your employees remain productive while allowing your internal IT staff to focus on other jobs. Our team of IT experts who are specialized in databases, security, networking, application programming, and operating systems can complement your existing processes with remote support for all your IT requirements.

Whether it’s complex deployments, tight deadlines, or increased end-user demands, our IT specialists always rise to the occasion to help service our clients better.

Remote IT support services - Infomaze
Contact US

The remote IT support services we offer

Setup and installation

Microsoft Windows / Exchange Server, AD Domain Environment, SBS
Microsoft DHS/DHCP Server & Configuration
Group Policy Configuration & Server Migration
Desktop and Laptop
Desktop Application Software
Printer and Peripherals

Managed services

Help Desk Services
Server Deployment
Break Fix Support
Proactive Management
Server Support
Consulting

Managed monitoring

Incident based support

Microsoft Windows Server
Microsoft Exchange Server
Microsoft Small Business Server
Server Monitoring
Network Monitoring
Website Monitoring
Event Log Monitoring
Boot up issues
Online connectivity issues
Bogged down by pop-ups
Internet Explorer connection issues
Virus removal
System is slow or sluggish
Addressing erratic system behavior
New software installation and set ups
System formatting issues
Data Retrieval
Performance Tuning issues
Spyware/ Adware / Malware removal
Free Consultation

Commitments, mission and vision

Commitment

As the name indicates, we are a one-stop solution for all your IT infrastructure needs, from hardware, software, networking to consulting. We strongly believe that customer satisfaction is the harbinger of success and deliver the best quality solutions irrespective of the project size and operate in complete transparency and integrity.

Mission

Our motto is to be an integrated IT solution provider in the competitive global marketplace, and our organizational culture reflects who we are. We strive to automate business processes that suit the needs of a modern digital enterprise. Simplify and modernize your IT infrastructure that is the backbone of your business.

Vision

Our vision is to be a partner of choice for all IT needs at an international level, set the bar too high for reliability and cost-effectiveness, deploy efficient solutions that create value and drive business every single day, encourage enterprises to be #1 in their field by leveraging technology, and make a difference with our work.

Our IT support tools

ConnectWise
TeamViewer
Dameware
Apple remote desktop

Why choose InfomazeOne for remote IT services?

Are you thinking why you should outsource remote IT support to InfomazeOne? As remote IT support services continue to evolve and become all the more sophisticated, InfomazeOne can help you with the best IT support services without causing interruptions to your daily operations.

  • Data Security

Our security experts can help you measure, identify, and protect your most confidential data wherever it resides, be it the infrastructure, on-premises, or the cloud. Our work not only meets industry standards but also surpasses client expectations to prevent breach and data loss.

  • High Accuracy and Quality Service

We review security throughout your IT environment that accurately reflect exposures and follow a strict quality monitoring process to ensure that every issue is dealt with professionally.

  • Short Turnaround

InfomazeOne is precisely where you should be if you want to outsource remote IT support services with quick turnaround time. We have just the right experience and resources in resolving IT issues in a short time.

  • Scalability

At InfomazeOne, we offer IT infrastructure services that are sustainable, scalable, and cost-effective. You can entirely rely on us to improve your network infrastructure and pay only for the services rendered.

  • Single-point Contact

We offer personalized remote IT services in the form of a dedicated team that you can get in touch with at any time as per your convenience. Our single point contact can help resolve most of your IT issues in real-time.

  • Modern Infrastructure

To facilitate uninterrupted network connections, we provide advanced IT support services to give you the best infrastructure in terms of security, quality, latest tools, and technologies.

  • Secure Data Exchange

As a part of our end-to-end IT security services, we make sure your infrastructure is secure by detecting vulnerabilities and glitches to help improve your IT security model both within and outside the network. Added to this, we use a secure VPN and FTP for a secure file sharing process.

  • Round-the-clock Availability

Our remote IT support specialists are available 24/7 on a daily basis and offer support throughout the year should you face any issues. We can be easily reached via calls, emails, Skype, project management tools, etc., and also support your local time zone.

Ready to get started

We have recently started using Infomaze One services and things have started improving in terms of Network speed and anti-virus & malware protection. We have also been recommended by them to use Office365 & Zoho CRM for our business, for which we are taking a trial from Infomaze and they will continue to configure those services for us. So far good and hope to have them as our long term technology partner

Michael
Brisbane, Australia

Infomaze One provided great recommendations in setting up our Azure server and office 365 suite. Very happy with their work so far.

Shiraz
Melbourne, Australia

Industries we cater to

At InfomazeOne, we offer full-cycle remote IT support services to all industry verticals from SMEs to large enterprises across the globe. Some of the industries we cater to include, but not limited to –

Healthcare

Healthcare

Finance

Finance

Retail

Retail

Education

Education

Real Estate

Real Estate

Entertainment

Entertainment

Law Firms

Law Firms

Manufacturing

Manufacturing

Logistics

Logistics

Our Process

1

Request Analysis

As soon as you outsource remote IT support from us, your support request will be posted into our online ticketing tool. Depending upon the priority and urgency of the task in hand, we offer support via phone, email, or remote access.

3

Remote Troubleshooting

After successfully configuring the network settings, we procure a unique ID that allows us to detect vulnerabilities, glitches, and technology exposures before we begin troubleshooting issues.

2

Configuring the Software

Our oral and written guidance helps our clients configure the network settings and access control to ensure that the remote service is configured safely and securely.

4

Customer Feedback

After resolving the challenges our clients are facing, we request for feedback to record the client’s experience and satisfaction level for future reference.

Our Clients

At InfomazeOne, our IT specialists render a variety of Managed IT Services to quickly accelerate business productivity right from installation and implementation to remote and on-site system management.

We will remotely manage your IT environment (hardware, software, server, network) through the cloud.

InfomazeOne Clients

Frequently asked questions

01
What are the advantages of remote IT support services?
Remote IT support services play a huge role in guaranteeing customer satisfaction and ensuring a pleasant user experience, thus increasing brand reputation. You can reach out to our team at any time of the day and get instant solutions for issues related to software troubleshooting, OS support, virus and malware removal, network configuration, system-related issues, data backup, and more.
02
What is covered by InfomazeOne’s remote IT support services?
Our team of expert IT professionals offer end-to-end infrastructure outsourcing support, 24×7 monitoring and operation support, networking and server management, managed enterprise security, IT outsourcing services, database management, IT consulting services, vulnerability assessment and penetration testing, storage and network management, backup and recovery management, etc.
03
Do you provide a dedicated account manager or system admin?
Yes, InfomazeOne provides dedicated account managers and system admins. They carry deep expertise in IT systems and help you identify cost-saving opportunities and manage your IT environment on behalf of your organization.
04
Do you provide remote management and monitoring?
At InfomazeOne, we offer remote support of all kinds. Once you’re on board, we assign a dedicated team to continuously monitor the status of server, computer usage, and generate alerts and feedback to troubleshoot any issues that might arrive in the near future. Through continuous remote monitoring, we also ensure optimum efficiency with regular updates, the latest security patches, to ward off any vulnerability concerns.
05
What are your average response times?
Our support staff is available 24/7, and hence our response time is aligned as per your requirements and is ready to attend in a few minutes.
06
What kind of experience do you carry in remote IT support services?
Each of our IT experts are specialized and well equipped to troubleshoot system-related issues, network installations, software and hardware configuration, security, and more. We also understand the usage of remote and cloud-based tools to provide solutions that perfectly fit your requirements.

Our Recent Blogs

Get in touch with us
Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from Youtube
Vimeo
Consent to display content from Vimeo
Google Maps
Consent to display content from Google
Spotify
Consent to display content from Spotify
Sound Cloud
Consent to display content from Sound
Save
Scroll Up